Shipping & Delivery

Delivery is FREE in New Zealand for orders over $19.95. There are some exceptions where additional costs may be payable for areas not easily serviced by couriers eg islands off North and South Island not serviced by couriers. We will advise if additional costs are payable, however for the vast majority of orders there are no additional charges.

For orders under $19.95 delivery charges are as follows:

North Island $5.00

South Island $7.50

For international rates please email info@keacookies.co.nz.

For items in stock we ship as soon as payment reaches our account, generally this means you will receive the goods within 3-5 working days within New Zealand. 

Privacy & Security

All information that we collect from you is used solely to process orders. We do not sell, trade or share this information with anyone else. When you place an order with us we collect your name, email address, billing address, delivery address, your telephone number and your credit card details (we do not store your credit card details). We also collect site statistics such as which pages are visited and which products are purchased and any feedback from visitors. This information never identifies individuals. Should we change our Privacy Policy for any reason, the changes will always be posted on this page.

Returns & Replacements

We want you to be 100% satisfied with your purchase. If you’re not satisfied with your purchase please contact us on info@keacookies.co.nz  or 0800KEACOOKIES (0800532266) we  will arrange replacements or a  refund.

Ordering

To order search for products on the site and add to basket. Once basket it complete proceed to checkout and follow the payment process

Payment, Pricing & Promotions

Payment is via the Paypal secure system which accepts credit card payments. We also accept payment via internet banking – email info@keacookies.co.nz for more information. We aim to provide the best price we can, and will sometimes promote items with less expensive prices and/or giveaways etc

Viewing Orders

Orders can be viewed in the basket. Once order is complete we will send an order confirmation. Should you wish to amend the order please email info@keacookies.co.nz

Updating Account Information

Drop us a line at info@keacookies.co.nz